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Store hours

Monday to Saturday
9am - 5.30pm

Sunday
10.30am - 4pm

Refined Rig

73 Great King Street
(corner of St Andrew Street)
ph.03 477 0908
fax.03 477 0910

PO Box 5096 Dunedin 9058
New Zealand

Terms and Conditions

Pricing

All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax).
All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

Payment Options

Payment is by way of direct deposit/internet banking transfer into our account or by credit card.

If paying by way of direct deposit – we will provide you with a reference number for your direct deposit. Once funds have been received and cleared we will Courier your items to your selected address (which must not be a PO Box as couriers only deliver to street addresses). Please allow 7 working days for delivery, overnight/next day couriers will incur extra charges so please let us know if this is required. Items will be put on hold from your enquiry date until payment is received. If payment is not received within 3 days items will be returned to stock.

Made to Order

Our Made to Order service is not a Made to Measure Service and this can sometimes result in some small alterations being required by your local tailor in order to get the optimal fitting. 

Pricing can vary for larger sizes and additional charges will apply for any customizing of standard styles.

A 50% deposit is required for Made to Order garments. In the event that you cancel the order after manuafacturing has commenced then the deposit is non-refundable.

Made to Order garments are non-returnable, (subject to the Consumer Guarantees Act 1993). 

Returns Policy

Full price merchandise may be returned for an IN-STORE OR ON-LINE STORE CREDIT ONLY OR EXCHANGE FOR DIFFERENT SIZE/ITEM – no cash refunds (subject to the Consumer Guarantees Act 1993). Items must be returned within 14 days from delivery date (date will be on purchase receipt enclosed with items) with all label and sale tags attached.

We invite you to make queries into any matters concerning our products whether it be sizing, fabric, colour, brand – whatever you may wish to discuss prior to and after purchasing.

We also recommend that you check your order against the purchase receipt as soon as you receive it and try items on as soon as possible to determine if any returns or exchanges are necessary.

All garments will be quality-checked before being sent to you.

If you wish to return any item for any reason, please email us first letting us know your intention to return the goods and your reasons why. You must pay for the freight and items must be received in original condition i.e. all labels and tags attached. Items must be received within 14 days from the delivery date (date on enclosed purchase receipt).

Returns based on change of mind

For exchanging items based on change of mind the cost of the courier must be met by the customer.
All returns must be forwarded to 73 Great King Street, Dunedin, New Zealand.

Colour variation

Please note the colour of our products represented on your monitor may not be 100% accurate. If you have any concerns please contact us to discuss further.

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

Feedback

We invite all feed back, comments, enquiries you have regarding our website, shop or products as we want to make your experience pleasant and enjoyable.
 
Other store policies & conditions

Lay buy

Lay buys can be paid off over a period of 4 weeks. In the event that a lay buy is cancelled, we are entitled to deduct stock holding and administration costs from any refund given.

Personal Stylist Cancellation Policy

A refund will only be made if a cancellation is made 48 hours or more before the appointment. Late arrival for an appointment will usually mean a shortened session.

Refund Policy

We do not have to provide a refund in the event that you change your mind regarding a purchase.  We will however provide a remedy under the Consumer Guarantees Act in the event that our goods are faulty.

Gift Cards

Gift Cards are valid for 1 year and can be redeemed at any time.